Service & Support

Telephone: (203) 265-9875
Fax: (203) 265-2690
Email: service@udco.com
Email: spares@udco.com

Unholtz-Dickie Corp.
6 Brookside Drive
Wallingford, CT 06492

Support

Unholtz-Dickie is a company committed to prompt service and strong technical support for every customer. Direct technical support by telephone, fax and E-mail is provided on a routine basis to all customers. Field service is dispatched as needed from our Connecticut factory, our West Coast Division in Los Angeles, our European Division in Munich, Germany and our regional agents' offices.

Spare Parts

Unholtz-Dickie stocks an extensive inventory of spare parts for most UD shaker system models. Please contact UD spare parts department for availability and pricing.

UD Factory Calibration

Unholtz-Dickie provides complete calibration services for all it's measurement instruments at its Corporate Headquarters in Wallingford, Connecticut. All calibration procedures are NIST traceable and provide a certificate of calibration. Calibration services can be arranged through the calibration/spare parts department. Please contact Maryanne (maryanne@udco.com) for details and pricing.

Factory Training

Unholtz-Dickie offers instructional training courses throughout the year for its domestic and international customers at the UD factory. Customers who purchase complete systems can benefit from individual instruction and training for their complete system. This instruction includes training on the Power Amplifier, Electrodynamic Shaker, Slip Table Assembly, Vwin II Control System and Support Instrumentation.

Company engineers are used to provide quality instruction. Training courses are held in a classroom setting with access to various system test cells where engineers can demonstrate specific operational and performance features. Training can be scheduled through the planning coordinator at the Unholtz-Dickie factory. Various technical papers are also available for reference and can be requested through the Applications Group.

System Startup & On-Site Training

As an option, a UD engineer can be directed to your facility to provide:

System Installation Inspection
Initial System Startup and Operational Verification
On-site System Training

Each of these items is a key ingredient in the acquisition and effective utilization of a vibration test system. Understanding the proper operation of the system establishes a knowledge base that leads to greater productivity in the test lab and on the manufacturing floor, and is essential in achieving optimum usage of the equipment. On-site system startup and training can be scheduled through a UD applications engineer.

Vwin II Operational Training (3-Day Class)

Vwin II operational training courses are held in a classroom setting at our World Headquarters in Wallingford, CT. Access to control systems and shakers will be available where instructors demonstrate specific operational and performance features. Training is normally held twice a year and is scheduled through the planning coordinator at the Unholtz-Dickie factory.

** The Spring 2008 Class is currently full and we are now accepting registration for the Fall 2008 Class. Dates will be announced later in the year.**

Please contact Ann Goforth (ann@udco.com) at (203) 265-3929 for further information and enrollment.

Please Note: Space is limited and will be accepted on a space availability basis. The registration fee is $900 per person, and includes morning break, lunch, and workshop materials. You will be responsible for your travel and lodging expenses. Registration payment can be made by purchase order, M/C, Visa or AMEX.

Here is what some recent students had to say about the Vwin II Training Course:

"I would like to thank you all for your thorough, clear presentation of quality material by expert practitioners who are obviously dedicated first and foremost to the success of their students!"

"I just completed the training and it was well worth the cost. I would recommend this course to anyone using the Vwin II product."

"We were impressed with the thoroughness and knowledge of everyone involved in the training."

"Everyone within your organization seems truly dedicated to helping the customer get the most from your products."