Service & Support
Unholtz-Dickie is committed to prompt service and strong technical support for every customer. Direct technical support by telephone, email and fax is provided on a routine basis to all customers. Customers are required to fill out the Tech Support Request form located here. Field service is dispatched as needed from our Connecticut factory, our West Coast Division in California, our European Division in Germany and our regional agents’ offices.
- Telephone: (203) 265-3929
- Fax: (203) 265-2690
- Service Email: firstname.lastname@example.org
- Calibration Email: email@example.com
- Spare Parts Email: firstname.lastname@example.org
- Support Email: email@example.com
APEX SL Vibration Controller Operational Training (3-Day Class)
Dates for the next class will be announced soon
APEX SL Controller operational training courses are held in a classroom setting at our World Headquarters in Wallingford, CT. Access to control systems and shakers will be available where instructors demonstrate specific operational and performance features. Training is normally held twice a year and is scheduled through the planning coordinator at the Unholtz-Dickie factory.
Please contact the UD Training Coordinator at (203) 265-3929 to reserve a seat and for further information.
Please note: Space is limited and will be accepted on a space availability basis. The registration fee is $1,200 per person, and includes morning break, lunch, and workshop materials. You will be responsible for your travel and lodging expenses. Registration payment can be made by purchase order, M/C, Visa or AMEX.
Here is what some recent students had to say about the Training Course:
“I would like to thank you all for your thorough, clear presentation of quality material by expert practitioners who are obviously dedicated first and foremost to the success of their students!”
“I just completed the training and it was well worth the cost. I would recommend this course to anyone using the APEX SL product.”
“We were impressed with the thoroughness and knowledge of everyone involved in the training.”
“Everyone within your organization seems truly dedicated to helping the customer get the most from your products.”
Unholtz-Dickie stocks an extensive inventory of spare parts for most UD shaker system models. Please contact our spare parts department for availability and pricing.
UD Factory Calibration
From our Corporate Headquarters in Wallingford, Connecticut, Unholtz-Dickie provides complete calibration services for all of our measurement instruments. All calibration procedures are NIST traceable and provide a certificate of calibration. Calibration services can be arranged through the calibration department. Please contact Melinda Sanford for details and pricing.
Unholtz-Dickie offers instructional training courses throughout the year for our domestic and international customers at the UD factory. Customers who purchase complete systems can benefit from individual instruction and training for their complete system. This instruction includes training on the Power Amplifier, Electrodynamic Shaker, Slip Table Assembly, APEX SL Control System and Support Instrumentation.
Company engineers are used to provide quality instruction. Training courses are held in a classroom setting with access to various system test cells where engineers can demonstrate specific operational and performance features. Training can be scheduled through the planning coordinator at the Unholtz-Dickie factory. Various technical papers are also available for reference and can be requested through the Applications Group.
System Startup & On-Site Training
As an option, a UD engineer can be directed to your facility to provide:
- System Installation Inspection
- Initial System Startup and Operational Verification
- On-Site System Training
Each of these items is a key ingredient in the acquisition and effective utilization of a vibration test system. Understanding the proper operation of the system establishes a knowledge base that leads to greater productivity in the test lab and on the manufacturing floor, and is essential in achieving optimum usage of the equipment. On-site system startup and training can be scheduled through a UD applications engineer.